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Hi, I’m Erica.
Patterns are easy. Judgment is harder.
I’m a UX researcher grounded in psychology and trained in rigorous research methods. I interrogate assumptions, identify cognitive gaps, and translate complex datasets into thoughtful, responsible design decisions — from healthcare IVRs to mental health apps.
Featured Work
Identified structural bottlenecks in our usability process and rebuilt the framework to reduce turnaround time from 6 weeks to 2 — increasing research velocity without sacrificing rigor.
Lead UX Researcher
4-week reduction in cycle time
Healthcare
Tested proposed design changes for vaccine scheduling.
Lead UX Researcher
6 weeks
Healthcare
Tested proposed design changes for appointment scheduling.
Lead UX Researcher
6 weeks
Undergraduate Project
A project conducted during my undergraduate program, where I led design and research for the development of a Covid-19 mental health app.
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This project was published in the Journal of Interactive Technology and Pedagogy.
Lead UX Researcher
Lead UX Designer
3 Months
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