top of page
UI Design Elements

Improving Scalability of UX Research

This case study shares the end-to-end improvements I led within my current company to enhance the legacy usability testing workflow by consolidating tools, refining moderation practices, and building lightweight solutions when existing tools fell short. 

24-Hour Pharmacy Sign

Usability Testing an IVR for a National Pharmacy Chain

This case study walks through the second testing of a national Pharmacy chain's IVR. Using a Wizard-of-Oz approach, I gathered real customer feedback to uncover additional usability gaps and inform targeted improvements for their vaccine scheduling process.

Executive Making a Phone Call

Voice UX Research: Real-Customer Testing of a Pharmacy IVR

This case study walks through the user testing I led for a voice-only pharmacy IVR. Using a Wizard-of-Oz approach, I gathered real customer feedback to uncover usability gaps and inform targeted improvements.

Untitled design.png

FOSTERING LOVE

Fostering Love is a hypothetical app aimed to help aid the Humane Society in finding foster families for adoptable pets.

Serene banner.png

SERENE - A MENTAL HEALTH APP

A published app designed to help manage mental health issues brought on by COVID-19.

Untitled design.png

BIDDIE

A bidding app for thrifted finds!

Untitled design (5).png

QLION

This case study is on a hypothetical application to address boredom.

bottom of page